Privacy Policy

1. Introduction

Fidelity Bank Ghana Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Invoice Factoring Platform and other banking services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Business information (company name, registration details, tax ID)
• Financial information (bank account details, invoice data, transaction history)
• Identity verification documents
• Communications with our team

3. How We Use Your Information

We use the information we collect to:

• Process your factoring applications and provide our services
• Verify your identity and conduct due diligence
• Communicate with you about your account and services
• Comply with legal and regulatory requirements
• Improve our services and develop new features
• Protect against fraud and unauthorized transactions

4. Information Sharing

We may share your information with third parties only in the following circumstances: with your consent; with service providers who assist in our operations; to comply with legal obligations; to protect our rights or the safety of others; or in connection with a business transaction such as a merger or acquisition.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

8. Contact Us

If you have questions about this Privacy Policy: